Privacy Policy

Introduction

Welcome to ec333's Privacy Policy. ec333 is committed to protecting the privacy and personal information of every player who uses our mobile-first online gaming platform in Bangladesh. This Privacy Policy outlines the types of data we collect, why we collect it, how we use and store it, and the rights you have as a user.

By accessing or using ec333, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein. If you do not agree with any part of this policy, please discontinue your use of the platform. We encourage all users — particularly those in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh — to review this policy carefully before registering.

Information We Collect

ec333 collects various categories of information to provide a safe, personalised, and legally compliant gaming experience. The categories below outline what we gather and through which means.

Personal Identification Data

• Full name, date of birth, and nationality — required during account registration and age verification (21+ only).
• Email address and mobile phone number used to create and secure your account.
• National ID or passport information when required for identity verification (KYC).
• Residential address in Bangladesh, which may include city, district, and postal code.

Financial and Transaction Data

• Payment method details — including your bKash wallet number, Nagad account, Rocket account, or Upay account — used to process deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, bonus credits, and wagering activity.
• Bank reference numbers or partial card details where applicable (Visa, Mastercard), stored only in tokenised form.

Technical and Usage Data

• Device information such as device type, operating system version, screen resolution, and browser type — collected automatically when you access ec333 on your phone or tablet.
• IP address, session timestamps, game play logs, and clickstream data used to detect fraud, resolve disputes, and improve platform performance.

How We Use Your Information

ec333 uses your personal information only for legitimate, clearly defined purposes. We do not sell, rent, or trade your data to third-party marketing firms. Specifically, we use your information for:

• Account creation, identity verification, and ongoing account management to ensure a secure and personalised experience.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Delivering customer support, responding to queries submitted via email, and resolving account or transaction disputes.
• Complying with responsible gaming obligations — including enforcing the 21+ age restriction, monitoring unusual wagering patterns, and implementing self-exclusion requests.
• Preventing fraud, money laundering, and unauthorised access through automated monitoring systems and manual review where necessary.
• Sending relevant promotional communications, bonus alerts, and platform updates — only where you have provided consent to receive such messages.

Data Sharing and Disclosure

ec333 does not share your personal information with any third party except in the following limited and clearly defined circumstances:

• Payment processors and financial service providers — such as bKash, Nagad, Rocket, Upay, and partner banks — strictly for the purpose of completing your transactions.
• Technology and platform service providers who operate under binding confidentiality and data-processing agreements with ec333.
• Regulatory or legal authorities where ec333 is legally obligated to disclose information, such as in response to a lawful court order or official investigation.

In all cases where we share data with third parties, we take contractual and technical measures to ensure that your data is handled with the same level of care and security that we apply internally.

Cookies and Tracking Technologies

ec333 uses cookies and similar tracking technologies to enhance your browsing experience, keep you signed in, and help us understand how users interact with the platform. Cookies are small text files stored on your device. We use two primary categories: session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period to remember your preferences).

You may disable cookies through your browser settings at any time; however, doing so may limit certain features of ec333, including maintaining your session and displaying personalised content. We do not use tracking technologies to serve advertising on behalf of third-party networks.

Data Retention

ec333 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. In practice, this means your account data is retained for the duration of your active account plus a reasonable period afterward to resolve any pending disputes or comply with audit requirements.

Transaction records, including payment history via bKash, Nagad, or bank transfer, are retained for a minimum period as mandated by financial record-keeping standards. Once the retention period has expired and no legal obligation requires continued storage, we securely delete or anonymise the relevant data.

Your Rights as a User

ec333 respects your right to understand and control how your personal data is used. As a registered user, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access — request a copy of the personal data we hold about you.
• Right to Rectification — ask us to correct inaccurate or incomplete personal data.
• Right to Erasure — request deletion of your personal data where we have no legitimate ongoing reason to retain it.
• Right to Object — object to certain uses of your data, including direct marketing communications.
• Right to Data Portability — request that your data be transferred in a structured, machine-readable format.

We aim to respond to all valid data requests within 30 calendar days. In complex cases we may take up to 60 days, and we will notify you of the extension. We may need to verify your identity before fulfilling any data request.

Security of Your Data

ec333 employs a multi-layered approach to data security. All communications between your device and our servers are protected by SSL encryption. Sensitive account credentials are stored using strong hashing algorithms, and payment data is handled through tokenised systems to avoid storing raw financial details on our servers.

While we apply industry best practices to protect your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ec333 account and to avoid accessing your account over unsecured public Wi-Fi networks. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

Third-Party Payment Processors

To process deposits and withdrawals, ec333 integrates with trusted payment processors including bKash, Nagad, Rocket, Upay, and selected partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. When you initiate a transaction, relevant payment data is shared with the appropriate processor solely to complete that transaction.

Each payment partner operates under its own privacy policy and security framework. ec333 is not responsible for the data practices of third-party payment providers once data leaves our platform for processing. We strongly encourage users to review the privacy policies of bKash, Nagad, Rocket, Upay, and any partner bank they use to fund their ec333 account.

Children's Privacy

ec333 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps to confirm that all users are 21 years of age or older. If we discover that personal data has been collected from a user under 21, we will promptly delete that data and close the associated account. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

ec333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform prior to the change taking effect.

The date of the most recent revision will always be displayed at the top of this page. Your continued use of ec333 following any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically, particularly if you are an active player making regular deposits and withdrawals through bKash, Nagad, or other payment channels.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ec333 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related queries promptly and transparently.

Email: [email protected]